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Help Centre (FAQs)
We normally ship all in-stock items within 2-3 business days but it can sometimes take up to 10 days due to high demand. Although this is quite rare, in this case we will contact you.
French Post Office delivery time
The delivery time depends on the destination from Metropolitan France:
– 48h are 2 working days: to Metropolitan France and Monaco
– 3 to 5 working days: to Belgium, UK, Luxembourg, Germany, Netherlands
– 7 to 10 days (indicative time): to United States and Canada
– 10 to 20 days (indicative time): to international destinations, for more information, please consult the international time calculator.
If you are having trouble placing an order or see an error message, please email us the details of the problem at [email protected]
Delivery is offered to the following countries:
Europe: Andorra, Austria, Belgium, Bosnia-Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Serbia, Spain, Sweden, Switzerland, UK
Overseas France: Reunion, Martinique, Mayotte, New Caledonia, French Polynesia, Saint-Martin (French part)
International: Australia, United States, Canada, New Zealand
As soon as your order leaves our workshop, we send you a shipping confirmation email containing the tracking number of the package. The delivery is made by the French Post Office. You can track any parcel by following the link below:
https://www.laposte.fr/outils/track-a-parcel
In the rare occurrence that you have received a faulty or damaged product, or received something in error, please notify us at [email protected] within 48h with clean and high resolution photos attached of the item/s and a full description. We will examine carefully the photos and we will sent you further instructions.
If we have sent a product in error or it is faulty, we will refund the postage and packaging charges you have paid to receive and return that product, unless it was sent to you with other products which you are not returning.
The articles must be intact, complete and packed in the original packaging and returned within 7 days from the delivery.
Faulty/incorrect/damaged Returns received without prior authorization and confirmation from us and passed the 7 days from the delivery, will not be refunded.
Any reservations made upon delivery must be confirmed by registered letter with acknowledgement of receipt, within three days of delivery, under penalty of forfeiture (article L133-3 of the French Commercial Code). No complaint will be admitted beyond a period of 8 days after reception of the goods.
Please! When ordering, pay attention to the items you order such as colors, size, quantity etc…
What is your return policy ?
We do not offer returns or exchanges, but if there is a problem with your order, please let us know by contacting us!
Do you offer refunds?
Refunds are only offered to customers who receive wrong or damaged items.
If you are affected, please contact us with clear, high resolution photos of the damaged items, we will review the photos, and take action.
WARNING! The refund or exchange of wrong or damaged items, will only be made when the customer has returned, accompanied by a letter, the product(s) concerned in their original condition and packaging within 7 days from the delivery day. Shipping costs for returns for damage or error will be refunded to the customer provided that the return is made under the same shipping conditions as the delivery (packaging and protection of the item).
Our adress for returns is:
Editions des fées
36 Place de la Mairie
74350 Cruseilles
France
Log in to your Customer Area. On the left menu click the link “my orders” and then in the orders page click the link on the right “print”.
On our site, you can pay comfortably and securely by PayPal or by credit card via Paypal.
Send us a message with all the details as soon as possible!
We will do our best to cancel or modify your order.
Please send us a message by email at [email protected] within 1 business day indicating your full name and the order’s reference number.
If you contact us as soon as possible and your order has not been prepared yet, we will simply modify or cancel this order and we will make the refund.
As long as your order has been shipped, its modification or cancellation is no longer possible.
Visitor Help Topics
Although we appreciate the art of other illustrators, for the moment, Alysa Graphique is the only main artist in this creative adventure. The artist launched “Editions des fées” after multiple requests from merchants who have been interested in reselling her art and products. However, a collaboration with other artists is a project that Alysa is keen to do in the future. 🙂
You order directly from the artist. The stock of the cards and bookmarks is permanent and ready to be shipped within 2-3 business days.
If a certain article is out of stock, you can always send a message indicating your interest in the particular design (item name + reference number) and we will pre-order the stock for you as soon as possible. From time to time, some designs or articles are discontinued and replaced with new ones. Pre-orders are placed within 15 to 20 business days. The artist works closely with the printing partners!
Translated with www.DeepL.com/Translator (free version)
We are located in France in a small town in Haute Savoie (74) called Cruseilles. Alysa Graphique is the developer and designer of this site.